Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Prices start from £0.79 for shipping a cosmetic bag to UK. For checking exactly how much shipping of your order will cost, please add your items do basket and go to checkout.

Which payment methods are accepted in the Online Shop?

For now we are accepting paypal payments only.

How long will delivery take?

Royal Mail 2nd class delivers orders in 2-3 business days, Royal Mail international takes 5-8 business days.

How secure is shopping in the Online Shop? Is my data protected?

Our store and your data are perfectly safe and secure thanks to Comodo, Global Leader in Cyber Security Solutions.

What exactly happens after ordering?

Your order is packed and shipped in 1-2 business days.

Can I change anything in design?

Yes, we can change small things in the design, or add a name to it.

What happens when I don't get my order in time?

If your order is substantially delayed or lost, we will send you another one free of charge.

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